Are you prepared for the next evolution in environmental management? As ISO14001:2026 is released, organizations face new challenges and opportunities in aligning their environmental management systems with updated global standards. This course will guide you through the crucial changes from ISO14001:2015 to ISO14001:2026, providing practical insights and actionable strategies to ensure a smooth and effective transition. By the end, you’ll be equipped to assess your current systems, bridge compliance gaps, and lead your organization confidently into the future of environmental management.

Networking is one of the most basic and essential skills employees should develop. Having great networking skills within an organization is sometimes overlooked. Having a viable networking and communication skill set will benefit any organization and will lead to increased productivity and performance.

Networking within the Company is about creating and maintaining better relationships. Your participants will develop skills to avoid obstacles, increase communication, and build relationships that last over time. Employees who understand and embrace the aspects of networking in the workplace will grow your business and create a more engaging environment.

Course Outline:

Module One: Getting Started

•   Housekeeping Items

•   Pre-Assignment Review

•   Workshop Objectives

•   The Parking Lot

•   Action Plan

Module Two: The Benefits of Networking at Work

•   Gain Connections

•   Share Knowledge

•   Increase Opportunity

•   Improve Image

•   Case Study

•   Module Two: Review Questions

Module Three: Networking Obstacles

•   Confusion about the Definition of Networking

•   Personality Traits

•   Cultural Barriers

•   Personal Pride

•   Case Study

•   Module Three: Review Questions

Module Four: Networking Principles

•   Relationships

•   Listen

•   Offer Value

•   Build Trust

•   Case Study

•   Module Four: Review Questions

Module Five: How to Build Networks

•   Meet New People

•   Be Polite

•   Follow up

•   Allow Relationships to Develop Naturally

•   Case Study

•   Module Five: Review Questions

Module Six: Recognize Networking Opportunities

•   Formal Networking

•   Informal Networking

•   Workday Opportunities

•   Always Be Ready to Network

•   Case Study

•   Module Six: Review Questions

Module Seven: Common Networking Mistakes

•   Not Meeting New People

•   Not Following Through

•   High Expectations

•   Being Unprofessional

•   Case Study

•   Module Seven: Review Questions

Module Eight: Develop Interpersonal Relationships

•   Be Genuine

•   Dialogue

•   Maintain Boundaries

•   Invest Time

•   Case Study

•   Module Eight: Review Questions

Module Nine: Online Networking Tools

•   Social Networks (Linkedln, Twitter, Facebook)

•   Blogs

•   Chat Rooms

•   Email

•   Case Study

•   Module Nine: Review Questions

Module Ten: Time Management

•   Prioritize Contacts

•   Create Group Activities

•   Connect Online

•   Schedule Your Network Activities

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Maintaining Relationships over Time

•   Contact Networks Regularly

•   Be Honest

•   Give Personal Attention

•   Limit Networks to a Manageable Size

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of the Parking Lot

•   Lessons Learned

•   Recommended Reading

•   Completion of Action Plans and Evaluations

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great workshop.

With our Networking (Outside the Company) workshop, your participants will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their networking strategy.

Course Outline:

Module One: Getting Started

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: The Benefits of Networking Outside of Work

•   Create a Solid Network

•   Meet Strategic Alliance Partners

•   Generate Leads

•   Position Yourself

•   Case Study

•   Module Two: Review Questions

Module Three: Networking Obstacles

•   Time Constraints

•   Saying the Wrong Thing

•   Where to go to Network

•   Fear of Rejection

•   Case Study

•   Module Three: Review Questions

Module Four: Networking Principles

•   Develop Contacts

•   Organize Your Contacts

•   Follow-Up

•   Maintain Relationships

•   Case Study

•   Module Four: Review Questions

Module Five: Why Network?

•   Gain Trust

•   Be visible

•   Be an insider

•   Gain Advantage

•   Case Study

•   Module Five: Review Questions

Module Six: How to Build Networks

•   Physical Networking Groups

•   Attend Networking Events

•   Social Networking Sites

•   Create Networking Referral List

•   Case Study

•   Module Six: Review Questions

Module Seven: Online Networking Tools

•   Social Networks

•   Blogs

•   Chat Rooms

•   Email

•   Case Study

•   Module Seven: Review Questions

Module Eight: Develop Interpersonal Relationships

•   Be Specific

•   Keep your Word

•   Maintain Boundaries

•   Invest Time

•   Case Study

•   Module Eight: Review Questions

Module Nine: Common Networking Mistakes

•   Taking Before Giving

•   Assumptions

•   Reaching too High

•   Assuming Tools Create Connections

•   Case Study

•   Module Nine: Review Questions

Module Ten: Time Management

•   Prioritize Contacts

•   Create Group Activities

•   Connect Online

•   Schedule Your Network Activities

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Manage Personal and Professional Network

•   Be Responsive

•   Give Back

•   Separate Personal and Business Activities

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

•   Recommended Reading

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.

The Teamwork and Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Defining Success

•   What is a Team?

•   An Overview of Tuckman and Jensen’s Four-Phase Model

Module Three: Types of Teams

•   The Traditional Team

•   Self-Directed Teams

•   E-Teams

Module Four: The First Stage of Team Development Forming

•   Hallmarks of This Stage

•   What To Do As A Leader

•   What To Do As A Follower

Module Five: The Second Stage of Team Development Storming

•   The Hallmarks of This Stage

•   What To Do As A Leader

•   What To Do As A Follower

Module Six: The Third Stage of Team Development Norming

•   The Hallmarks of This Stage

•   What To Do As A Leader

•   What To Do As A Follower

Module Seven: The Fourth Stage of Team Development Performing

•   Hallmarks of this Stage

•   What To Do As A Leader

•   What To Do As A Follower

Module Eight: Team Building Activities

•   The Benefits and Disadvantages

•   Team-Building Activities That Won’t Make People Cringe

•   Choosing a Location for Team-Building

Module Nine: Making the Most of Team Meetings

•   Setting the Time and the Place

•   Trying the S0-Minute Meeting

•   Using Celebrations of All Sizes

Module Ten: Solving Problems as a Team

•   The Six Thinking Hats

•   Encouraging Brainstorming

•   Building Consensus

Module Eleven: Encouraging Teamwork

•   Some Things to Do

•   Some Things to Avoid

•   Some Things to Consider

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Teamwork is a part of everyday business life. Whether it’s virtual, in the office, or on the road, we are often expected to be a functional part of a team. Having a strong team benefits every organization and will lead to more successes than not. Teamwork is how your participants will elevate that event or project from just OK to great!

Through our Team Building for Managers workshop participants will be encouraged to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. They will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member. Activities that build camaraderie, develop problem solving skills, and stimulate interaction will give your participants what is needed to be a great team member.

Course Outline:

Module One: Getting Started

Module Two: What Are The Benefits Of Team Building?

Module Three: Types of Team Building

Module Four: Creating Team Chemistry

Module Five: Improving Team Strength

Module Six: Engagement and Collaboration Activities

Module Seven: Building a Great Team Identity

Module Eight: Social Gathering

Module Nine: Common Mistakes When Team Building

Module Ten: Formatting A Team Building Plan

Module Eleven: Evaluations and Improvements

Module Twelve: Wrapping Up

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.

Our Safety in the Workplace course will be instrumental in reviewing common hazards, safety techniques and after completion; your participants will have the tools to help them create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: An Overview

•   Work Safety and Health Legislations

•   Roles & Duties

•   Safety Planning

Module Three: Types of Hazards

•   Computer Workstations

•   Ergonomics

•   Fire Prevention

•   Fitness & Wellness

•   Heat Stress

•   Stress

•   Violence

Module Four: Managers Role

•   Promoting & Enforcing Safety Standards

•   Element of a Health and Safety Program

•   Responsibilities

•   Corporate Culture

Module Five: Training

•   Reasons for Training

•   Definition

•   Orientation

•   On the Job Training

•   Safety Meetings

•   Planning and Conducting a Training Session

Module Six: Stress Management

•   Altering

•   Avoiding

•   Accepting

•   Relaxation Techniques

•   Using Routines to Reduce Stress

Module Seven: Workplace Violence

•   What is Workplace Violence?

•   Identifying

•   Addressing

•   Implementing a Workplace Harassment Policy

Module Eight: Identifying Your Company Hazards

•   Conducting an Inspection

•   Prioritizing Deficiencies

•   Report & Following Up

Module Nine: Drug & Alcohol Abuse

•   For Employees

•   For Managers or Supervisors

•   When to Address

•   Implementing a “No Tolerance” Rule

Module Ten: Writing the Safety Plan

•   Management Involvement

•   Responsibility

•   Employee Involvement

•   Follow Through with Accident Investigations

•   Training of Employees

Module Eleven: Implement the Plan

•   Selecting an Employee Representative

•   Identifying Roles

•   Assigning Responsibility

•   Follow Through

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards.

Through our Risk Assessment and Management course your participants will be aware of hazards and risk they didn’t realize were around their workplace. Identifying hazards through proper procedures will provide your participants the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.

Course Outline:

Module One: Getting Started

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

•   Action Plans and Evaluations

Module Two: Identifying Hazards and Risks

•   What is a Hazard?

•   What is a Risk?

•   Consult with Employees

•   Likelihood Scale

•   Case Study

•   Module Two: Review Questions

Module Three: Seeking Out Problems Before they Happen (I)

•   Unique to Your Business

•   Walk Around

•   Long Term and Short Term

•   Common Issues

•   Case Study

•   Module Three: Review Questions

Module Four: Seeking Out Problems Before they Happen (II)

•   Ask “What would happen if….?”

•   External Events

•   Worst Case Scenarios

•   Consequence Scale

•   Case Study

•   Module Four: Review Questions

Module Five: Everyone’s Responsibility

•   See it, Report it!

•   If It Is Not Safe Don’t Do It

•   Take Appropriate Precautions

•   Communicating to the Organization

•   Case Study

•   Module Five: Review Questions

Module Six: Tracking and Updating Control Measures

•   What is a Control Measure?

•   Your Business Procedures

•   Are They Adequate?

•   Updating and Maintaining

•   Case Study

•   Module Six: Review Questions

Module Seven: Risk Management Techniques

•   Reduce the Risk

•   Transfer the Risk

•   Avoid the Risk

•   Accept The Risk

•   Case Study

•   Module Seven: Review Questions

Module Eight: General Office Safety and Reporting

•   Accident Reports

•   Accident Response Plan

•   Emergency Action Plan

•   Training and Education

•   Case Study

•   Module Eight: Review Questions

Module Nine: Business Impact Analysis

•   Gather Information

•   Identify Vulnerabilities

•   Analyze Information

•   Implement Recommendations

•   Case Study

•   Module Nine: Review Questions

Module Ten: Disaster Recovery Plan

•   Make It Before You Need It

•   Test, Update, and Repeat

•   Hot, Warm, and Cold Sites

•   Keep Documentation Simple and Clear

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Summary of Risk Assessment

•   What are the Hazards?

•   Who Might be Harmed?

•   Are Current Control Measures Sufficient?

•   If Not, Change Control Measures

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Understanding Knowledge Management

•   What is Knowledge

•   What is Knowledge Management

•   A Brief History

•   Applications in the Workplace

Module Three: Dos and Don’ts

•   Data, Information, and Knowledge

•   The Tacit Mode

Module Four: The Knowledge Management Life Cycle

•   Understanding Episodes

•   Acquisition

•   Knowledge

•   Integration

Module Five: The New Knowledge Management Paradigm

•   Paradigms of the Past

•   The New Paradigm

•   Implications and Applications

•   The Knowledge Management Endgame

Module Six: Knowledge Management Models

•   The Nonaka and Takeuchi Model (SECI)

•   Wiig Model

•   Kakabadse Model

•   Boisot Model

Module Seven: Building a Knowledge Management Rationale

•   Why Rationale is Necessary

•   Building a Business Case

•   Finding Success Stories

•   The Commodization/Customization Model

Module Eight: Customizing Knowledge Management Definitions

•   Components of a Knowledge Management Definition

•   Customizing the Components

•   Creating a KMBOK

Module Nine: Implementing Knowledge Management in Your Organization

•   Gathering Support

•   Identifying Opportunities for Revenue Streams

•   Key Knowledge Management Techniques

•   A Map for Success

•   The No-Budget Scenario

Module Ten: Tips for Success

•   About the Chief Knowledge Officer

•   Knowledge Management Skill Checklist

•   The Knowledge Management Imperative

•   The Hype Curve

•   Barriers and Helpers to Success

Module Eleven: Advance Topics

•   The Knowledge Management Maturity Model

•   Absorptive Capacity

•   Rustiness

•   Process Model Types

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.

With our Cyber Security workshop your participants will understand the different types of malware and security breaches. Develop effective prevention methods which will increase overall security. They will also understand the basic concepts associated with Cyber Security and what a company needs to stay secure.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Cyber security Fundamentals

•   What is Cyberspace?

•   What is Cyber security?

•   Why is Cyber security Important?

•   What is a Hacker?

•   Case Study

•   Module Two: Review Questions

Module Three: Types of Malware

•   Worms

•   Viruses

•   Spyware

•   Trojans

•   Case Study

•   Module Three: Review Questions

Module Four: Cyber Security Breaches

•   Phishing

•   Identity Theft

•   Harassment

•   Cyberstalking

•   Case Study

•   Module Four: Review Questions

Module Five: Types of Cyber Attacks

•   Password Attacks

•   Denial of Service Attacks

•   Passive Attack

•   Penetration Testing

•   Case Study

•   Module Five: Review Questions

Module Six: Prevention Tips

•   Craft a Strong Password

•   Two-Step Verification

•   Download Attachments with Care

•   Question Legitimacy of Websites

•   Case Study

•   Module Six: Review Questions

Module Seven: Mobile Protection

•   No Credit Card Numbers

•   Place Lock on Phone

•   Don’t Save Passwords

•   No Personalized Contacts Listed

•   Case Study

•   Module Seven: Review Questions

Module Eight: Social Network Security

•   Don’t Reveal Location

•   Keep Birthdate Hidden

•   Have Private Profile

•   Don’t Link Accounts

•   Case Study

•   Module Eight: Review Questions

Module Nine: Prevention Software

•   Firewalls

•   Virtual Private Networks

•   Anti-Virus & Anti-Spyware

•   Routine Updates

•   Case Study

•   Module Nine: Review Questions

Module Ten: Critical Cyber Threats

•   Critical Cyber Threats

•   Cyber terrorism

•   Cyberwarfare

•   Cyberespionage

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Defense against Hackers

•   Cryptography

•   Digital Forensics

•   Intrusion Detection

•   Legal Recourse

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned •   Completion of Action Plans and Evaluations

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Who We Are and What We Do

•   Who Are Customers? (internal/external)

•   What is Customer Service?

•   Who Are Customer Service Providers?

Module Three: Establishing Your Attitude

•   Appearance Counts!

•   The Power of a Smile

•   Staying Energized

•   Staying Positive

Module Four: Identifying and Addressing Their Needs

•   Understanding the Customer’s Problem

•   Staying Outside the Box

•   Meeting Basic Needs

•   Going the Extra Mile

Module Five: Generating Return Business

•   Following Up

•   Addressing Complaints

•   Turning Difficult Customers Around

Module Six: ln-Person Customer Service

•   Dealing With At-Your-Desk Requests

•   The Advantages and Disadvantages of In-Person Communication

•   Using Body Language to Your Advantage

Module Seven: Giving Customer Service over the Phone

•   The Advantages and Disadvantages of Telephone Communication

•   Telephone Etiquette

•   Tips and Tricks

Module Eight: Providing Electronic Customer Service

•   The Advantages and Disadvantages of Electronic Communication

•   Understanding Netiquette

•   Tips and Tricks

•   Examples: Chat or e-mail

Module Nine: Recovering Difficult Customers

•   De-Escalating Anger

•   Establishing Common Ground

•   Setting Your Limits

•   Managing Your Own Emotions

Module Ten: Understanding When to Escalate

•   Dealing with Vulgarity

•   Coping with Insults

•   Dealing with Legal and Physical Threats

Module Eleven: Ten Things You Can Do To WOW Every Time

Ten Tips

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.

The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Preparing for Change

•   Defining Your Strategy

•   Building the Team

Module Three: ldentifying the WllFM

•   What’s In It for Me?

•   Building Support

•   Module Four: Understanding Change on an Individual Level

•   Clearing

•   Programming

•   Processing

Module Five: Leading and Managing the Change

•   Preparing and Planning

•   Delegating

•   Keeping the Lines of Communication Open

•   Coping with Pushback

Module Six: Gaining Support

•   Gathering Data

•   Addressing Concerns and Issues

•   Evaluating and AdaptingModule Seven: Making it all Worthwhile

•   Leading Status Meetings

•   Celebrating Successes

•   Sharing the Results and Benefits

Module Eight: Using Appreciative Inquiry

•   The Four Stages

•   The Purpose of AI

•   Examples and Case Studies

Module Nine: Bringing People to Your Side

•   A Dash of Emotion

•   Plenty of Facts

•   Bringing it All Together

Module Ten: Building Resiliency

•   What is Resiliency?

•   Why is it Important?

•   Five Easy Steps for the Leader and the Individual

Module Eleven: Building Flexibility

•   What is Flexibility?

•   Why is it Important?

•   Five Easy Steps for the Leader and the Individual

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.

When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee’s skill-set and make them a more valuable employee through feedback and coaching.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: The Basics (I)

•   What is Performance Management?

•   How Does Performance Management Work?

•   Tools

•   Case Study

•   Review Questions

Module Three: The Basics (II)

•   Three Phase Process

•   Assessments

•   Performance Reviews

•   Case Study

•   Review Questions

Module Four: Goal Setting

•   SMART Goal Setting

•   Specific Goals

•   Measurable Goals

•   Attainable Goals

•   Realistic Goals

•   Timely Goals

•   Monitoring Results

•   Case Study

•   Review Questions

Module Five: Establishing Performance Goals

•   Strategic Planning

•   Job Analysis

•   Setting Goals

•   Motivation

•   Case Study

•   Review Questions

Module Six: 360 Degree Feedback

•   What is 360 degree Feedback?

•   Versus Traditional Performance Review

•   The Components

•   Case Study

•   Review Questions

Module Seven: Competency Assessments

•   Competency Assessment Defined

•   Implementation

•   Final Destination

•   Case Study

•   Review Questions

Module Eight: Kolb’s Learning Cycle

•   Experience

•   Observation

•   Conceptualization

•   Experimentation

•   Case Study

•   Review Questions

Module Nine: Motivation

•   Key Factors

•   The Motivated Organization

•   Identifying Personal Motivators

•   Evaluating and Adapting

•   Case Study

•   Review Questions

Module Ten: The Performance Journal

•   Record Goals and Accomplishments

•   Linking with Your Employees or Managers

•   Implementing a Performance Coach

•   Keeping Track

•   Case Study

•   Review Questions

Module Eleven: Creating a Performance Plan

•   Goals

•   Desired Results

•   Prioritization

•   Measure

•   Evaluation

•   Case Study

•   Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Grooming a New Manager

•   Set Specific Goals

•   Authority (What They Can and Can’t Do)

•   Create a Shared Vision

•   The More they Learn, the More Responsibility They Get

•   Case Study

•   Module Two: Review Questions

Module Three: Measuring Performance

•   Staying Within Their Budget

•   Setting Measurable Objectives

•   Skip Level Feedback

•   Collaborate on Criteria to be Evaluated

•   Case Study

•   Module Three: Review Questions

Module Four: Motivating Managers

•   Provide the Needed Resources

•   Bonuses and Incentives

•   Give Credit for Good Work

•   Keep Them Challenged

•   Case Study

•   Module Four: Review Questions

Module Five: Signs of Poor Management

•   Missed Deadlines

•   Team Turnover

•   Losing Customers

•   Little or No Growth

•   Case Study

•   Module Five: Review Questions

Module Six: Trust Your Team of Managers

•   Do Not Micromanage

•   Promote Open and Honest Communication

•   Reward Initiative

•   Trust, but Verify

•   Case Study

•   Module Six: Review Questions

Module Seven: When an Employee Complains about their Manager

•   Keep the Information Confidential

•   Gather Information from Both Sides

•   Coach or Delegate the Solution

•   Follow-up with the Manager or Employee

•   Case Study

•   Module Seven: Review Questions

Module Eight: Coaching and Mentoring (I)

•   Writing Performance Reviews

•   Provide Clear and Timely Feedback

•   Praise in Public, Criticize in Private

•   Make Sure Your Door is Always Open

•   Case Study

•   Module Eight: Review Questions

Module Nine: Coaching and Mentoring (II)

•   Offer Advice, Not the Solution

•   Create a Supportive Environment

•   Building Ownership

•   360 Degree Feedback

•   Case Study

•   Module Nine: Review Questions

Module Ten: When Do You Step In?

•   Unsafe or Dangerous Events

•   Legal Ramifications

•   Severe Financial Costs

•   Repeated Failures after Coaching Has Occurred

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Remember These Basic Qualities

•   Express Confidence in Their Abilities

•   Practice what you preach

•   Have an Open Door

•   Their Success is Your Success

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.

Our Lean Process and Six Sigma workshop will provide an introduction to this way of thinking that has changed so many corporations in the world. This workshop will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Understanding Lean

•   About Six Sigma

•   About Lean

•   History behind Lean

•   Toyota Production Systems

•   The Toyota Precepts

Module Three: Liker’s Toyota Way

•   Philosophy

•   Process

•   People and Partners

•   Problem Solving

Module Four: The TPS House

•   The Goals of TPS

•   The First Pillar: Just In Time (JIT)

•   The Second Pillar: Jidoka (Error-Free Production)

•   Kaizen (Continuous improvement)

•   The Foundation of the House

Module Five: The Five Principles of Lean Business

•   Value

•   Value Stream

•   Flow

•   Pull

•   Seek Perfection

Module Six: The First Improvement Concept (Value)

•   Basic Characteristics

•   Satisfiers

•   Delighters

•   Applying the Kano Model

Module Seven: The Second Improvement Concept (Waste)

•   Muda

•   Mura

•   Muri

•   The New Wastes

Module Eight: The Third Improvement Concept (Variation)

•   Common Cause

•   Special Cause

•   Tampering

•   Structural

Module Nine: The Fourth Improvement Concept (Complexity)

•   What is complexity?

•   What causes complexity?

•   How to Simplify?

Module Ten: The Fifth Improvement Concept (Continuous improvement)

•   The PDSA Cycle (Plan, Do, Study, Act)

•   The DMAIC Method

Module Eleven: The Improvement Toolkit

•   Gemba

•   Genchi Genbutsu

•   Womack’s Principle

•   Kaizen

•   A Roadmap for Implementation

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Most people find that they wish they had more time in a day. This workshop will show participants how to organize their lives and find those hidden moments. Participants will learn how to establish routines, set goals, create an efficient environment, and use time- honored planning and organizational tools to maximize their personal productivity.

Personal Productivity is a goal most of us have. Through this workshop your participants will be on the right track in achieving that goal. Some people blame everything that goes wrong in their

life on something or someone else, but through this workshop your participants will take ownership and begin to lead a more productive life.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Setting SMART Goals

•   The Three P’s

•   The SMART Way

•   Prioritizing Your Goals

•   Evaluating and Adapting

Module Three: The Power of Routines

•   What is a Routine?

•   Personal Routines

•   Professional Routines

•   Six Easy Ways to Simplify Your Life

Module Four: Scheduling Yourself

•   The Simple Secret of Successful Time Management

•   Developing a Tracking System

•   Scheduling Appointments

•   Scheduling Tasks

Module Five: Keeping Yourself on Top of Tasks

•   The One-Minute Rule

•   The Five-Minute Rule

•   What To Do When You Feel like You’re Sinking

Module Six: Tackling New Tasks and Projects

•   The Sliding Scale

•   A Checklist for Getting Started

•   Evaluating and Adapting

Module Seven: Using Project Management Techniques

•   The Triple Constraint

•   Creating the Schedule

•   Using a RACI Chart

Module Eight: Creating a Workspace

•   Setting Up the Physical Layout

•   Ergonomics 101

•   Using Your Computer Efficiently

Module Nine: Organizing Files and Folders

•   Organizing Paper Files

•   Organizing Electronic Files

•   Scheduling Archive and Clean-Up

Module Ten: Managing E�Mail

•   Using E-mail Time Wisely

•   Taking Action!

•   Making the Most of Your E-mail Program

•   Taking Time Back from Handheld Devices

Module Eleven: Tackling Procrastination

•   Why We Procrastinate

•   Nine Ways to Overcome Procrastination

•   Eat That Frog!

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned •   Completion of Action Plans and Evaluations

With this workshop your candidates will be provided the skills they need to succeed. By identifying prospective managers early and identifying a clear management track, your company will prosper and thrive with a solid development structure. Becoming a new manager can seem like a daunting and challenging task. To overcome these hurdles create an environment where employees know what is expected of them.

With our How to Develop New Managers course your participants will gain the support, best practices, and knowledge. This workshop will help your company develop well rounded, fair and confident managers. By identifying early you will be able to groom prospective candidates and provide the best chance for success.

Course Outline:

Module One: Getting Started

•   Housekeeping Items

•   Pre-Assignment Review

•   Workshop Objectives

•   The Parking Lot

•   Action Plan

Module Two: Managers are Made, Not Born

•   Managers Must be Developed

•   Management Skills can be Learned

•   Managers Learn by Being Managed Well

•   Create a Management Track

•   Case Study

•   Module Two: Review Questions

Module Three: Create a Management Track

•   Clearly Define Roles and Competencies

•   Provide Tools

•   Identify Candidates Early

•   Clearly Define Management Track

•   Case Study

•   Module Three: Review Questions

Module Four: Define and Build Competencies

•   Clearly Define Competencies Needed

•   Identify Strengths

•   Identify Development Areas

•   Provide Development Opportunities

•   Case Study

•   Module Four: Review Questions

Module Five: Managers Learn by Being Managed Well

•   Pair New Managers with Mentors

•   Reward Effective Managers

•   Emulate Effective Managers

•   Create/Document Best Practices

•   Case Study

•   Module Five: Review Questions

Module Six: Provide Tools

•   Provide Manuals or Policy Documents

•   Empower New Managers

•   Provide Support

•   Provide Training and Development Opportunities

•   Case Study

•   Module Six: Review Questions

Module Seven: Provide Support

•   Encourage Peer Networking

•   Establish Resource People

•   Encourage Mentor Relationships

•   Establish Regular Check-ins

•   Case Study

•   Module Seven: Review Questions

Module Eight: Identify Strong Candidates Early

•   Development Begins Early

•   Identify Candidates Early

•   Identify Candidates through Evaluations

•   Develop Those with Management Goals

•   Case Study

Module Eight: Review Questions

•   Module Nine: Clearly Define the Management Track

•   Make the Path to Management Clear

•   Serves as a Guidepost

•   Ensures Quality Training/Support

•   Succession Planning and Change Management

•   Case Study

•   Module Nine: Review Questions

Module Ten: Empower New Managers

•   Decision Making

•   Asking for Help

•   Support, Don’t Micromanage

•   Continuous Growth and Development

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Provide Growth Opportunities

•   Provide Continuous Growth Opportunities

•   Create a Development Plan

•   Provide Regular Feedback

•   Encourage Mentoring

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from The Wise

•   Review of The Parking Lot

•   Lessons Learned

•   Recommended Reading

•   Completion Of Action Plans And Evaluations

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching and Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Defining Coaching and Mentoring

•   What is Coaching?

•   What is Mentoring?

•   Introducing the GROW Model

Module Three: Setting Goals

•   Goals in the context of GROW

•   Identifying Appropriate Goal Areas

•   Setting SMART Goals

Module Four: Understanding the Reality

•   Getting a Picture of Where You Are

•   Identifying Obstacles

•   Exploring the Past

Module Five: Developing Options

•   Identifying Paths

•   Choosing Your Final Approach

•   Structuring a PlanModule Six: Wrapping it All Up

•   Creating the Final Plan

•   Identifying the First Step

•   Getting Motivated

Module Seven: The Importance of Trust

•   What is Trust?

•   Trust and Coaching

•   Building Trust

Module Eight: Providing Feedback

•   The Feedback Sandwich

•   Providing Constructive Criticism

•   Encouraging Growth and Development

Module Nine: Overcoming Roadblocks

•   Common Obstacles

•   Re-Evaluating Goals

•   Focusing on Progress

Module Ten: Reaching the End

•   How to Know When You’ve Achieved Success

•   Transitioning the Coachee

•   Wrapping it All Up

Module Eleven: How Mentoring Differs from Coaching

•   The Basic Differences

•   Blending the Two Models

•   Adapting the GROW Model for Mentoring

•   Focusing on the Relationship

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person’s career. Your participants will be provided a strong set of skills that will complement their current presentation skill set.

The Presentation Skills workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Creating the Program

•   Performing a Needs Analysis

•   Writing the Basic Outline

•   Researching, Writing, and Editing

Module Three: Choosing Your Delivery Methods

•   Basic Methods

•   Advanced Methods

•   Basic Criteria to Consider

Module Four: Verbal Communication Skills

•   Listening and Hearing: They Aren’t the Same Thing

•   Asking Questions

•   Communicating with Power

Module Five: Non�Verbal Communication Skills

•   Body Language

•   It’s Not What You Say, It’s How You Say It

Module Six: Overcoming Nervousness

•   Preparing Mentally

•   Physical Relaxation Techniques

Module Seven: Creating Fantastic Flip Charts

•   Required Tools

•   The Advantages of Pre-Writing

•   Using Colors Appropriately

•   Creating a Plan B

Module Eight: Creating Compelling PowerPoint Presentations

•   Required Tools

•   Tips and Tricks

•   Creating a Plan B

Module Nine: Wow ‘Em with the Whiteboard

•   Traditional and Electronic Whiteboards

•   Required Tools

•   Using Colors Appropriately

•   Creating a Plan B

Module Ten: Vibrant Videos and Amazing Audio

•   Required Tools

•   Tips and Tricks

•   Creating a Plan B

Module Eleven: Pumping it Up a Notch

•   Make Them Laugh a Little

•   Encouraging Discussion

•   Dealing with Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

High Performance Teams (Remote Workforce) are organizations, teams or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can be a challenge task. This workshop identifies these challenges and helps your participants push through to success.

With our High Performance Teams (Remote Workforce) workshop, your participants will begin to see how important it is to develop a core set of high performance skills, while working remotely. By knowing and managing the way people interact in a remote environment, you will be setting up your high performance teams to accomplish any task.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Remote Workforce

•   What is a Remote Workforce?

•   Types of Remote Workforce

•   Benefits of a Remote Workforce

•   Materials for Remote Workforce

•   Case Study

•   Module Two: Review Questions

Module Three: High Performance Teams

•   What is a High Performance Team?

•   Benefits of High Performance Team

•   Leadership for High Performance Team

•   Understanding Team Dynamics

•   Case Study

•   Module Three: Review Questions

Module Four: Characteristics of High Performance  Teams

•   Excellent Communication

•   Goal-Oriented

•   Flexibility

•   Committed

•   Case Study

•   Module Four: Review Questions

Module Five: How to Create Teamwork

•   Identify Group & Individual Responsibilities

•   Give Permission to Take Action

•   Build Relationships

•   Give Feedback

•   Case Study

•   Module Five: Review Questions

Module Six: Types of Communication

•   Virtual Team Meetings

•   Telephone Conferences

•   Email Communication

•   Intranet, Webpage, and Social Media Communication

•   Case Study

•   Module Six: Review Questions

Module Seven: Training Your Team

•   Telecommute Training

•   Web-based Training

•   Peer to Peer Training

•   Training Assessment and Retraining

•   Case Study

•   Module Seven: Review Questions

Module Eight: Managing the Team

•   Tracking Team Performance

•   Counseling Employees

•   Positive Recognition for Employees

•   Training Never Stops!

•   Case Study

•   Module Eight: Review Questions

Module Nine: Effective Team Meeting How–to

•   Have a Clear Agenda

•   Use Screen Shots or References

•   Create a Safe Place

•   Team Meeting Don’ts

•   Case Study

•   Module Nine: Review Questions

Module Ten: Keep Happy and Motivated High Performance Team

•   Watch for signs of Conflict or Unhappiness

•   Employee Feedback and Concerns

•   Give Opportunities for Additional Education

•   Impart Opportunities for Career Growth

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Don’ts with High Performance Teams

•   Don’t Forget to Share Success

•   Don’t Delay in Responding

•   Don’t Assign Vague Responsibilities

•   Don’t Lead as a Dictator

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

•   Recommended Reading

High Performance Teams (Inside the Company) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals. Bringing team members together can sometimes be a challenge task. This workshop identifies these challenges and helps your participants push through to success.

With our High Performance Teams (Inside the Company) workshop, your participants will begin to see how important it is to develop a

core set of high performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high performance teams to accomplish any task.

Course Outline:

Module One: Getting Started

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: The Benefits of High Performance Teams

•   Creates Loyalty

•   Optimum Productivity

•   Collaboration

•   Creates Visibility

•   Case Study

•   Module Two: Review Questions

Module Three: Challenges of High Performance Teams

•   Can Create Competition

•   High Turn-over Rate

•   Negative Focus on Productivity

•   Fear of Failure

•   Case Study

•   Module Three: Review Questions

Module Four: How to Build and Lead High Performance Teams

•   Promote Understanding

•   Provide Adequate Knowledge

•   Facilitate Effective Interaction

•   Conduct Effective Meetings

•   Case Study

•   Module Four: Review Questions

Module Five: Characteristics of High Performance Teams

•   Understand the Big Picture

•   Have Common Goals

•   Work Collaboratively

•   Produce Quality Results

•   Case Study

•   Module Five: Review Questions

Module Six: Roles of an Effective Team Leader

•   Provides Adequate Training

•   Timely, Constructive Feedback

•   Views Mistakes as Opportunities

•   Environment of Problem-solving

•   Case Study

•   Module Six: Review Questions

Module Seven: Traits of Great Leaders Leading High Performance Teams (I)

•   Vision

•   Patience

•   Humility

•   Humor

•   Case Study

•   Module Seven: Review Questions

Module Eight: Traits of Great Leaders Leading High Performance Teams (II)

•   Courage

•   Compliance

•   Tolerance

•   Gratitude

•   Case Study

•   Module Eight: Review Questions

Module Nine: Ideas for Motivating High Performance  Teams

•   Let Employees be Idealists

•   No Negative Criticism

•   Give Ample Praise

•   Have Lunch with Each Employee

•   Case Study

•   Module Nine: Review Questions

Module Ten: Steps to Retaining High Performers

•   Give Them Visibility

•   Keep Them Entertained

•   Reward Them

•   Provide Them with Mentors

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Augmenting Team Performance

•   Authority

•   Ask Questions

•   Quickly Resolve Differences

•   Practice Unanimity

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

•   Recommended Reading

Taking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our own self-esteem. If we want something to happen, we need to make it happen. That is what initiative is all about. Take opportunities and run with them. Do not let excuses cause you to miss out on amazing

opportunities. See what you want, believe what you want, and

make it happen.

With our Taking Initiative workshop, the class participants will

learn what initiative is, how to take it on, the advantages of it, and when to know one’s place. By

enrolling in this class, participants will be taking the first step in making something positive happen for them! Now that is initiative!

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: What is Initiative?

•   Definition

•   Benefits, Personal and Professional

•   Why People Do Not Take Initiative

•   Make Initiative a Priority

•   Case Study

•   Module Two: Review Questions

Module Three: Know Clients

•   Be Open Minded

•   Be Adaptable

•   Making Decisions

•   Take Responsibility

•   Case Study

•   Module Three: Review Questions

Module Four: Recognize When You Can Step In

•   Know Your Strengths and Skills

•   Go the Extra Mile

•   Listen Carefully

•   Fill in the Gaps

•   Case Study

•   Module Four: Review Questions

Module Five: Recognize When You Can Go Outside the Normal

•   Consider Culture and Values Before Acting

•   Is It in the Scope of Your Authority?

•   Communicate Ideas

•   Act on Solutions

•   Case Study

•   Module Five: Review Questions

Module Six: Weighing the Consequences

•   Ask Questions

•   Risk, Impact, or Cost Analysis

•   Is Authorization Necessary?

•   When Risks Are Too High

•   Case Study

•   Module Six: Review Questions

Module Seven: Good or Bad

•   The Good

•   The Bad

•   Develop Judgment

•   Avoid Acting on Emotion

•   Case Study

•   Module Seven: Review Questions

Module Eight: Confidence

•   Are You Confident?

•   Build Confidence

•   Positive Thinking

•   Visualization

•   Case Study

•   Module Eight: Review Questions

Module Nine: Find Opportunities

•   Internal Opportunities

•   External Opportunities

•   Apply Core Competencies

•   What Problems Exist, and Will They Grow?

•   Case Study

•   Module Nine: Review Questions

Module Ten: Be Persistent

•   Handle Setbacks

•   Manage Change

•   Modify Ideas When Necessary

•   Move Forward

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Balance Initiative and Restraint

•   Consider the Work Involved in an Idea

•   Develop Emotional Intelligence

•   Know the Buy-in of Stakeholders

•   Do Not Push All Ideas Forward

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Our Critical Thinking workshop will lead your participants to be a more rational and disciplined thinker. It will reduce their bias which will provide a greater understanding of their environment. This workshop will provide your participants the skills to evaluate, identify, and distinguish between relevant and irrelevant information which will provide an incredible boost in performance.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Components of Critical Thinking

•   Applying Reason

•   Open Mindedness

•   Analysis

•   Logic

•   Case Study

•   Module Two: Review Questions

Module Three: Non�Linear Thinking

•   Step Out of Your Comfort Zone

•   Don’t Jump to Conclusions

•   Expect and Initiate Change

•   Being Ready to Adapt

•   Case Study

•   Module Three: Review Questions

Module Four: Logical Thinking

•   Ask the Right Questions

•   Organize the Data

•   Evaluate the Information

•   Draw Conclusions

•   Case Study

•   Module Four: Review Questions

Module Five: Critical Thinkers (I)

•   Active Listening

•   Be Curious

•   Be Disciplined

•   Be Humble

•   Case Study

•   Module Five: Review Questions

Module Six: Critical Thinkers (II)

•   Seeing the Big Picture

•   Objectivity

•   Using Your Emotions

•   Being Self-Aware

•   Case Study

•   Module Six: Review Questions

Module Seven: Evaluate Information

•   Making Assumptions

•   Watch out for Bias

•   Ask Clarifying Questions

•   SWOT Analysis

•   Case Study

•   Module Seven: Review Questions

Module Eight: Benefits of Critical thinking

•   Being More Persuasive

•   Better Communication

•   Better Problem Solving

•   Increased Emotional Intelligence

•   Case Study

•   Module Eight: Review Questions

Module Nine: Changing Your Perspective

•   Limitations of Your Point of View

•   Considering Others Viewpoint

•   Influences on Bias

•   When New Information Arrives

•   Case Study

•   Module Nine: Review Questions

Module Ten: Problem Solving

•   Identify Inconsistencies

•   Trust Your Instincts

•   Asking Why?

•   Evaluate the Solution(s)

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Putting It All Together

•   Retaining Your New Skills

•   Reflect and Learn From Mistakes

•   Always Ask Questions

•   Practicing Critical Thinking

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you always want to be prepared. Your participants will understand that training is a process where skills, knowledge, and attitudes are applied in a unique way.

Our Train-The-Trainer workshop will provide your participants the skills to help them deliver engaging and compelling workshops. Skills such as facilitating, needs analyses, and managing tough topics will give your trainees what they require to become a trainer themselves.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Understanding Training and Facilitation

•   What is Training?

•   What is Facilitation?

•   Identifying Appropriate Situations for Each

Module Three: Gathering Materials

•   Identifying Participants” Needs

•   Reviewing the Materials

•   Identifying and Resolving Gaps

Module Four: Creating a Lesson Plan

•   Planning for the Basics

•   Adding Slack Time

•   Creating a Plan B

•   A Take-Home Template

Module Five: Choosing Activities

•   Types of Activities

•   Creating a Tickle Trunk

•   What to Do When Games Go Wrong

Module Six: Preparing for the Workshop

•   Creating a Materials List

•   Gathering Participant Information

•   Setting up the Physical Location

Module Seven: Getting off on the Right Foot

•   Greeting Participants

•   Being Prepared

•   Using Icebreakers

•

Module Eight: Delivery Tips and Tricks

•   Using Visual Aids

•   Creating Supporting Materials

•   Gauging When It’s Time for a Break

Module Nine: Keeping it Interactive

•   Encouraging Discussion

•   Using Group Work

•   The Power of Post-It Notes

Module Ten: Dealing with Difficult Participants

•   The Ground Rules

•   Challenges and Solutions

•   Handling Interruptions

Module Eleven: Tackling Tough Topics

•   Tough Stuff to Watch Out For

•   Adjusting Your Material for a Sensitive Issue

•   Dealing with Sensitive Issues in the Workshop

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits with a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.

Our Measuring Results from Training course, your participants will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and update the curriculum to create content that is better suited for the participants.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Kolb’s Learning Styles

•   The Four-Stage Process

•   Accommodators

•   Diverges

•   Converges

•   Assimilators

Module Three: Kirkpatrick’s Levels of Evaluation

•   Overview

•   Level One: Reactions

•   Level Two: Learning

•   Level Three: Behavior

•   Level Four: Results

Module Four: Types of Measurement Tools

•   Goal Setting

•   Self-Evaluations

•   Peer Evaluations

•   Supervisor Evaluations

•   High-Level Evaluations

Module Five: Focusing the Training

•   Performing a Needs Assessment

•   Creating Learning Objectives

•   Drilling Down Into Content

Module Six: Creating an Evaluation Plan

•   What Will We Evaluate?

•   When Will the Evaluation be Completed?

•   How Will We Evaluate It?

•   Who Will Perform the Evaluation?

Module Seven: Assessing Learning before Training

•   Workplace Observation

•   Objectives Assessment

•   Pre-Assignments and Pre-Tests

Module Eight: Assessing Learning during Training

•   Reviewing Learning Objectives

•   Performing Hip-Pocket Assessments

•   Quizzes and Tests

•   Skill Assessments

Module Nine: Assessing Learning after Training

•   Evaluation Timelines

•   Learning Journal

•   Goal Setting

•   Additional Methods of Evaluation

Module Ten: The Long Term View

•   Creating a Long Term Evaluation Plan

•   Methods of Evaluation

•   Documenting Lessons Learned

Module Eleven: Calculating the Return on Investment (ROI)

•   A Basic ROI Formula

•   Identifying and Measuring Tangible Benefits

•   Identifying and Measuring Intangible Benefits

•   Calculating Total Costs

•   Making a Business Case

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned •   Completion of Action Plans and Evaluations

A healthy employee is a happy and productive employee, which should be a goal for every organization. Through our Health and Wellness at Work program your participants will experience the benefits of a healthier lifestyle and workplace.

Our Health and Wellness at Work course will be instrumental in creating a “Culture of Wellness” within your organization. Your participants will touch on common issues such as smoking cessation, nutrition, weight loss, and preventative care. Health and Wellness is the responsibility of everyone in an organization so take the positive step and create a program within your organization.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Meaning and Definition of a Health and Wellness Program?

•   What is a Health and Wellness Program?

•   Productivity

•   Cost of Health Care

•   Costs of Absenteeism

•   Case Study

•   Module Two: Review Questions

Module Three: Types of Health Behavior Programs

•   Health Behaviors

•   Health Screenings and Maintenance

•   Mental Health

•   Physical Injuries

•   Case Study

•   Module Three: Review Questions

Module Four: Health Behavior Programs

•   Increasing Physical Activity

•   Nutrition & Weight Loss

•   Tobacco Cessation

•   Substance Abuse Treatment

•   Case Study

•   Module Four: Review Questions

Module Five: Health Screenings and Maintenance Programs

•   Preventative Care Screenings

•   Cancer Screenings

•   Annual Examinations

•   Maintenance Programs

•   Case Study

•   Module Five: Review Questions

Module Six: Mental Health Programs

•   Stress Management

•   Support Groups

•   Counseling

•   Awareness & Education

•   Case Study

•   Module Six: Review Questions

Module Seven: Evaluate the Need

•   Review Current Health and Wellness Programs

•   Environmental Factors

•   Identify Common Health Conditions and Procedures

•   Review Company Information Pertaining to Employee Health

•   Case Study

•   Module Seven: Review Questions

Module Eight: Planning Process

•   Form a Health and Wellness Team or Committee

•   Budget

•   Define Goals

•   Programs and Policies

•   Case Study

•   Module Eight: Review Questions

Module Nine: Implementation

•   Get Management Support

•   Test It

•   Get the Word Out

•   Incentives

•   Case Study

•   Module Nine: Review Questions

Module Ten: Create a “Culture of Wellness“

•   Accessible Healthy Eating Options

•   Give Them a Break

•   Alcohol, Drug, and Smoke Free Work environment

•   Eliminate Hazards

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Evaluate Results

•   Check the Results

•   Employee Satisfaction

•   Share Achievements

•   Revise Plans as Necessary

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.

With our Employee Termination workshop, your participants will begin to see how important it is to develop a core set of

skills when they find themselves in a situation where they have to let an employee go.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Performance Improvement Plan (PIP) Before Firing

•   Justification

•   Validate

•   Include

•   Be Grateful

•   Case Study

•   Module Two: Review Questions

Module Three: Employees Who Should Be Terminated (I)

•   Feeling of Entitlement

•   Cannot Perform Job Functions

•   Can’t Function with Other Employees

•   They Overpromise and Under deliver

•   Case Study

•   Module Three: Review Questions

Module Four: Employees Who Should Be Terminated (II)

•   Blatant Disregard for Customers

•   They Are Unreliable

•   Don’t Adhere to Code of Conduct

•   Use Company Property for Personal Use

•   Case Study

•   Module Four: Review Questions

Module Five: Things to Consider When Setting Up the Termination Meeting

•   Meeting Attendees

•   Venue of the Meeting

•   Security Presence

•   Logistics

•   Case Study

•   Module Five: Review Questions

Module Six: The Correct Way to Fire an Employee (I)

•   Use Positive Language

•   Review Past Feedback

•   Concentrate on Specific Behavior

•   Fire Early in the Week

•   Case Study

•   Module Six: Review Questions

Module Seven: The Correct Way to Fire an Employee (II)

•   Keep it Short

•   Have Employee Sign Release

•   Transfer Terminated Employee’s Functions

•   Avoid Fighting Unemployment Claims with Employee

•   Case Study

•   Module Seven: Review Questions

Module Eight: Employment Termination Checklist

•   Notification to Human Resources

•   Systems Access Terminations

•   Return of Company Property

•   Benefits Status

•   Case Study

•   Module Eight: Review Questions

Module Nine: The Don’ts of Firing an Employee (I)

•   No Performance Improvement Plan

•   Use Electronic Method

•   Fire Without a Witness

•   Provide Long Reason for Firing

•   Case Study

•   Module Nine: Review Questions

Module Ten: The Don’ts of Firing an Employee (II)

•   Not Making the Decision Final

•   Let Employee to Take Company Property

•   Allow Access to Work Area

•   Permit Information System Access

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Conduct Effective Exit Interviews

•   When, How and Who

•   Objective of the Process

•   Company Readiness for Exit Interviews

•   Execute the Feedback Results

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

•   Recommended Reading

Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking

out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.

Our Employee Recruitment workshop will guide your participants and help them interview and recruit the right employee for you. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Introduction to Recruitment

•   What is Recruitment?

•   Challenges and Trends

•   Sourcing Candidates

•   Requirements

•   Case Study

•   Review Questions

Module Three: The Selection Process

•   Job Analysis and Descriptions

•   The Approach

•   The Recruitment Interview

•   Testing

•   Case Study

•   Review Questions

Module Four: Goal Setting

•   Using the G.R.O.W. Model

•   Identifying Goal Areas

•   Setting SMART Goals

•   Using a Productivity Journal

•   Case Study

•   Review Questions

Module Five: The Interview

•   Phone Interviews

•   Traditional Interviews

•   Situational Interviews

•   Stress Interviews

•   Case Study

•   Review Questions

Module Six: Types of Interview Questions

•   Direct Questions

•   Non-Direct Questions

•   Hypothetical or Situational Questions

•   Behavioral Descriptive Questions

•   Case Study

•   Review Questions

Module Seven: Avoiding Bias in Your Selection

•   Expectancy Effect

•   Primacy Effect

•   Obtaining Bias Information

•   Stereotyping

•   Case Study

•   Review Questions

Module Eight: The Background Check

•   Preparation

•   Data Collection

•   Illegal Questions

•   Being Thorough Without Being Pushy

•   Case Study

•   Review Questions

Module Nine: Making Your Offer

•   Outlining the Offer

•   Negotiation Techniques

•   Dealing with Difficult Issues

•   Sealing the Deal

•   Case Study

•   Review Questions

Module Ten: Orientation and Retention

•   Getting off on the Right Track

•   Your Orientation Program

•   The Check-list

•   Following Up

•   Case Study

•   Review Questions

Module Eleven: Measuring the Results

•   Cost Breakdown

•   Employee Quality

•   Recruiter Effectiveness

•   Fine Tuning

•   Case Study

•   Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Goal Setting is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur. This workshop will provide the knowledge and skills your participants need to complete more tasks, and get things done.

Our Goal Setting and Getting Things Done workshop will cover strategies to help your participants deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Your participants will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals.

Course Outline:

Module One: Getting Started

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

•   Pre-Assignment

•   Action Plans and Evaluations

Module Two: Overcoming Procrastination (I)

•   Eat That Frog!

•   Just Do It

•   The 15 Minute Rule

•   Chop it Up

•   Case Study

•   Module Two: Review Questions

Module Three Overcoming Procrastination (II)

•   Remove Distractions

•   Start Small and Build

•   Reward Yourself

•   Set Realistic Deadlines

•   Case Study

•   Module Three: Review Questions

Module Four: Four P’s of Goals Setting

•   They Need to be Positive

•   They Need to be Personal

•   They Need to be Possible

•   They Need to be Prioritized

•   Case Study

•   Module Four: Review Questions

Module Five: Improving Motivation

•   Remember Peak Moments

•   Write Your Goals Down

•   Use Gamification

•   Track Your Progress

•   Case Study

•   Module Four: Review Questions

Module Six: Wise Time Management

•   Urgent/Important Matrix

•   The 80/20 Rule

•   Utilize a Calendar

•   Create a Ritual

•   Case Study

•   Module Six: Review Questions

Module Seven: Tips for Completing Tasks

•   One Minute Rule

•   Five Minute Rule

•   Break Up Large Tasks

•   Utilize Technology

•   Case Study

•   Module Seven: Review Questions

Module Eight: Increase Your Productivity

•   Repeat What Works

•   Get Faster

•   Remove “Should” from Your Dictionary

•   Build on Your Successes

•   Case Study

•   Module Eight: Review Questions

Module Nine: To Do List Characteristics

•   Focus on the Important

•   Chunk, Block, Tackle

•   Make It a Habit

•   Plan Ahead

•   Case Study

•   Module Nine: Review Questions

Module Ten: SMART Goals

•   Specific

•   Measurable

•   Attainable

•   Realistic

•   Timely

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Mistakes Will Happen

•   Accept It

•   Bouncing Back

•   Adapt and Learn from Them

•   If Needed, Ask for Help

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned •   Completion of Action Plans and Evaluations

Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these challenges will help your participants become great teleworkers.

Through Telework and Telecommuting your employees will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. Your participants will establish the additional skills needed to be successful in their work from home environment.

Course Outline:

Module One: Getting Started

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

•   Pre-Assignment

•   Action Plans and Evaluations

Module Two: Core Skills Required

•   Self-Management

•   Time Management

•   Organizing and Planning

•   Communication

•   Case Study

•   Module Two: Review Questions

Module Three: Self�Management (I)

•   Solving Problems on Your Own

•   Being and Staying Motivated

•   You Have More Freedom, Don’t Abuse It

•   You and Only You are Accountable

•   Case Study

•   Module Three: Review Questions

Module Four: Self�Management (II)

•   Recognize and Remove Bad Habits

•   Reflect on Mistakes, and Learn from Them

•   Establish Good Habits

•   Be Assertive With Yourself

•   Case Study

•   Module Four: Review Questions

Module Five: Time Management (I)

•   Build a Little Flexibility Into Your Schedule

•   Identify and Remove Time Wasters

•   Working with Time Zones

•   Using Free Time Wisely

•   Case Study

•   Module Five: Review Questions

Module Six: Time Management (II)

•   The Urgent/Important Matrix

•   Setting and Sticking to Deadlines

•   The Glass Jar: Rocks, Pebbles, Sand, and Water

•   Recognize When You are Procrastinating

•   Case Study

•   Module Six: Review Questions

Module Seven: Organization and Planning (I)

•   Plan for Additional Stress

•   When to Seek Help

•   Being Proactive, not Reactive

•   Establish Priorities and Attainable Goals

•   Case Study

•   Module Seven: Review Questions

Module Eight: Organization and Planning (II)

•   Setting up Your Home Office

•   Remove Unneeded or Distracting Items

•   When Technology Fails?

•   Develop a Normal Working Day

•   Case Study

•   Module Eight: Review Questions

Module Nine: Communication (I)

•   Stay in the Loop

•   Use the Correct Medium

•   Be Clear and To the Point

•   Virtual Communication Can Be Impersonal

•   Case Study

•   Module Nine: Review Questions

Module Ten: Communication (II)

•   Open and Frequent Communication

•   Share Your Information

•   Have a Collaborative Attitude

•   Setting Expectations with Family and Friends

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Additional Challenges

•   Building Trust and Rapport

•   Feeling Isolated

•   Always in the Office

•   Lack of or Less Feedback

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.

The Project Management workshop will give participants an overview of the entire project management process, as well as key project management tools that they can use every day. Working with project planning documents, such as needs assessments, risk management plan,

and a communication plan will provide benefits throughout your organization.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Key Concepts (I)

•   What is a Project?

•   What is Project Management?

•   What is a Project Manager?

Module Three: Key Concepts (II)

•   About the Project Management Institute (PMI)

•   About the Project Management Body Of Knowledge (PMBOK)

•   The Five Process Groups

•   The Nine Knowledge Areas

•   The Triple Constraint

Module Four: Initiation (I)

•   Identifying Your Stakeholders

•   Assessing Needs and Wants

•   Setting a SMART Project Goal

•   Creating Requirements and Deliverables

Module Five: Initiation (II)

•   Creating a Statement of Work

•   Completing the Project Planning Worksheet

•   Completing the Project Charter

Module Six: Planning (I)

•   Managing Expectations

•   Creating a Task List

•   Estimating Time

•   Estimating Resources

•   Estimating Costs

Module Seven: Planning (II)

•   Building the Work Breakdown Structure

•   Creating the Schedule

•   Creating a Risk Management Plan

•   Creating a Communication Plan

Module Eight: Planning Tools

•   The Gantt Chart

•   The Network Diagram

•   Using a RACI Chart

•   Going the Extra Mile: Microsoft Project

Module Nine: Executing the Project

•   Establishing Baselines

•   Monitoring Project Progress

•   Triple Constraint Reduction Methods

Module Ten: Maintaining and Controlling the Project

•   Making the Most of Status Updates

•   Managing Change

•   Monitoring Risks

Module Eleven: Closing Out

•   Preparing for Closeout

•   Celebrating Successes

•   Learning from Project Challenges

•   Scope Verification

•   A Final To-Do List

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned •   Completion of Action Plans and Evaluations

Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Your participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens.

With our Developing Creativity course your participants will learn how to remove barriers that block or limit their creativity.

They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative.

Course Outline:

Module One: Getting Started

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

•   Action Plans and Evaluations

Module Two: What is Creativity?

•   Divergent Thinking

•   Problem Solving

•   Imagination and Inspiration

•   Something Out of Nothing

•   Case Study

•   Module Two: Review Questions

Module Three: Getting Inspired

•   Introspection

•   Read More

•   Removing the Mental Block

•   Art Inspires Art

•   Case Study

•   Module Three: Review Questions

Module Four: Beating Procrastination

•   Get Rid Of Clutter

•   Self-Imposed Limitations

•   Build on Small Successes

•   Don’t Start at the Beginning

•   Case Study

•   Module Four: Review Questions

Module Five: Improving Your Creative Mind Set (I)

•   Open Mind

•   Do Not Judge

•   Positive Mind Set

•   Ask Why?

•   Case Study

•   Module Five: Review Questions

Module Six: Improving Your Creative Mind Set (II)

•   Make Associations

•   Keep a Journal

•   Question Assumptions

•   Creative Confidence

•   Case Study

•   Module Six: Review Questions

Module Seven: Curiosity

•   Spark Your Curiosity

•   Curiosity is the Engine of Creativity

•   Engage

•   Ask Open Ended Questions

•   Case Study

•   Module Seven: Review Questions

Module Eight: Take Risks

•   Be Confident

•   Scared to Fail?

•   Fake It ’til You Make It

•   Afraid To Be Judged

•   Case Study

•   Module Eight: Review Questions

Module Nine: Think Like a Child

•   Daydream

•   Be Curious

•   Play Games

•   Experiment

•   Case Study

•   Module Nine: Review Questions

Module Ten: Environmental Factors

•   Work Area

•   Additional Environments

•   Get Enough Sleep

•   Variables

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Individual Brainstorming

•   Generate A Lot of Ideas

•   Mind Mapping

•   Visualization

•   Organize and Bring the Ideas Together

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

The Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: The Problem Solving Method

•   What is a Problem?

•   What is Creative Problem Solving?

•   What are the Steps in the Creative Solving Process?

Module Three: Information Gathering

•   Understanding Types of Information

•   Identifying Key Questions

•   Methods of Gathering Information

Module Four: Problem Definition

•   Defining the Problem

•   Determining Where the Problem Originated

•   Defining the Present State and the Desired State

•   Stating and Restating the Problem

•   Analyzing the Problem

•   Writing the Problem Statement

Module Five: Preparing for Brainstorming

•   Identifying Mental Blocks

•   Removing Mental Blocks

•   Stimulating Creativity

Module Six: Generating Solutions (I)

•   Brainstorming Basics

•   Brainwriting and Mind Mapping

•   Duncker Diagrams

Module Seven: Generating Solutions (II)

•   The Morphological Matrix

•   The Six Thinking Hats

•   The Blink Method

Module Eight: Analyzing Solutions

•   Developing Criteria

•   Analyzing Wants and Needs

•   Using Cost/Benefit Analysis

Module Nine: Selecting a Solution

•   Doing a Final Analysis

•   Paired Comparison Analysis

•   Analyzing Potential Problems

Module Ten: Planning Your Next Steps

•   Identifying Tasks

•   Identifying Resources

•   Implementing, Evaluating, and Adapting

Module Eleven: Recording Lessons Learned

•   Planning the Follow-Up Meeting

•   Celebrating Successes

•   Identifying Improvements

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned •   Completion of Action Plans and Evaluations

Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.

With Supply Chain Management your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Why Supply Chain Management?

•   Customer Satisfaction

•   Improving Performance

•   Lowering Costs

•   Product Development

•   Case Study

•   Module Two: Review Questions

Module Three: Key Terms (I)

•   Procurement

•   Upstream and Downstream

•   Raw Material

•   Forecasting

•   Carrying Cost

•   Case Study

•   Module Three: Review Questions

Module Four: Key Terms (II)

•   Inventory

•   Order Generation

•   Order Taking

•   Order Fulfillment

•   Returns Management

•   Case Study

•   Module Four: Review Questions

Module Five: Three Levels of Supply Chain Management

•   Strategic level

•   Tactical level

•   Operational Level

•   Bullwhip Effect

•   Case Study

•   Module Five: Review Questions

Module Six: Five Stages of Supply Chain Management

•   Plan

•   Source

•   Make

•   Deliver

•   Return

•   Case Study

•   Module Six: Review Questions

Module Seven: The Flows of Supply Chain Management

•   The Product Flow

•   The Information Flow

•   The Finances Flow

•   Data Warehouses

•   Case Study

•   Module Seven: Review Questions

Module Eight: Inventory Management

•   Levels of Inventory

•   Just-In-Time Inventory

•   Keeping Accurate Records

•   Inventory Calculator

•   Case Study

•   Module Eight: Review Questions

Module Nine: Supply Chain Groups

•   The Suppliers

•   The Producers

•   The Customers

•   The Customer’s Customer’s

•   Case Study

•   Module Nine: Review Questions

Module Ten: Tracking and Monitoring

•   Dashboard

•   RFID”s

•   Alert Generation

•   Stock Keeping Unit (SKU)

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Supply Chain Event Management

•   Inventory Alerts

•   Supplier Alerts

•   Bottlenecking

•   Being Proactive

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned •   Completion of Action Plans and Evaluations

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

With our Crisis Management workshop your participants

will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Crisis

•   Internal Risks

•   External Risks

•   Aggression

•   Violence

•   Case Study

•   Module Two: Review Questions

Module Three: Workplace Violence

•   Threats

•   Damage

•   Psychological Acts

•   Physical Acts

•   Case Study

•   Module Three: Review Questions

Module Four: Myths

•   Violence Just Happens

•   It Is Uncommon

•   Problems Will Solve Themselves

•   It Is Not Possible to Prevent Violence

•   Case Study

•   Module Four: Review Questions

Module Five: Escalation

•   Threats

•   Stalking and Bullying

•   Injury

•   Death

•   Case Study

•   Module Five: Review Questions

Module Six: Concerning Behaviors

•   Disruptive

•   Emotional Abuse

•   Causes Anxiety

•   Examples of Behavior

•   Case Study

•   Module Six: Review Questions

Module Seven: Domestic Violence Indicators

•   Disruptive Calls

•   Poor Concentration

•   Bruising

•   Absences

•   Case Study

•   Module Seven: Review Questions

Module Eight: Triggers of Workplace Violence

•   Reprimands and Terminations

•   Financial Strain

•   Loss of Loved One

•   Perceived Slights

•   Case Study

•   Module Eight: Review Questions

Module Nine: Conflict Dangers

•   Triggers

•   Action Point

•   Flashpoint

•   Identify

•   Case Study

•   Module Nine: Review Questions

Module Ten: Response

•   Note Areas of Concern

•   Discuss It

•   Report It

•   Report Extreme Cases to HR/Tip Line

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Strategies

•   Policies

•   Programs

•   Emergency Procedures

•   Train Employees

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis – stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.

The Time Management workshop will cover strategies to help participants learn these crucial strategies. Your participants will be

given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Goal Setting

•   The Three P’s

•   S.M.A.R.T. Goals

•   Prioritizing Your Goals

•   Visualization

Module Three: Prioritizing Your Time

•   The 80/20 Rule

•   The Urgent Versus Important Matrix

•   Assertiveness

Module Four: Planning Wisely

•   Creating Your Productivity Journal

•   Maximizing the Power of Your Productivity Journal

•   The Glass Jar: Rocks, Pebbles, Sand, and Water

•   Chunk, Block, and Tackle

•   Ready, Fire, Aim!

Module Five: Tackling Procrastination

•   Why We Procrastinate

•   Nine Ways to Overcome Procrastination

•   Eat That Frog!

Module Six: Crisis Management

•   When the Storm Hits

•   Creating a Plan

•   Executing the Plan

•   Lessons Learned

Module Seven: Organizing Your Workspace

•   De-Clutter

•   Managing Workflow

•   Dealing with E-mail

•   Using Calendars

Module Eight: Delegating Made Easy

•   When to Delegate

•   To Whom Should You Delegate?

•   How Should You Delegate

•   Keeping Control

•   The Importance of Full Acceptance

Module Nine: Setting a Ritual

•   What is a Ritual?

•   Ritualizing Sleep, Meals, Exercise

•   Examples of Rituals

•   Using Rituals to Maximize Time

Module Ten: Meeting Management

•   Deciding if a Meeting is Necessary

•   Using the PAT Approach

•   Building the Agenda

•   Keeping Things on Track

•   Making Sure the Meeting Was Worthwhile

Module Eleven: Alternatives to Meetings

•   Instant Messaging and Chat Rooms

•   Teleconferencing

•   E-mail Lists and Online Groups

•   Collaborating Applications

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned •   Completion of Action Plans and Evaluations

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: The Big Picture

•   What is Communication?

•   How Do We Communicate?

•   Other Factors in Communication

Module Three: Understanding Communication Barriers

•   An Overview of Common Barriers

•   Language Barriers

•   Cultural Barriers

•   Differences in Time and Place

Module Four: Paraverbal Communication Skills

•   The Power of Pitch

•   The Truth about Tone

•   The Strength of Speed

Module Five: Non�Verbal Communication

•   Understanding the Mehrabian Study

•   All about Body Language

•   Interpreting Gestures

Module Six: Speaking Like a STAR

•   S = Situation

•   T = Task

•   A = Action

•   R = Result

•   Summary

Module Seven: Listening Skills

•   Seven Ways to Listen Better Today

•   Understanding Active Listening

•   Sending Good Signals to Others

Module Eight: Asking Good Questions

•   Open Questions

•   Closed Questions

•   Probing Questions

Module Nine: Appreciative Inquiry

•   The Purpose of AI

•   The Four Stages

•   Examples and Case Studies

Module Ten: Mastering the Art of Conversation

•   Level One: Discussing General Topics

•   Level Two: Sharing Ideas and Perspectives

•   Level Three: Sharing Personal Experiences

•   Our Top Networking Tips

Module Eleven: Advanced Communication Skills

•   Understanding Precipitating Factors

•   Establishing Common Ground

•   Using “I” Messages

•   Module Twelve: Wrapping Up

•   Words from the Wise

This training program is the collection of all of the required training that is necessary to prepare a company for eventual certification to ISO 9001:2015. The series of training courses covers:

• executive overview
• standards review
• documentation
• internal auditing
• risk management

additionally, we have included in this series of training courses, supplementary training that will enable the project leader to more effectively implement the system and recognize the benefits of a “value-added” system. These courses include:

• project management
• meeting management
• teambuilding
• basic statistical process control (SPC)

The Blended learning  supplement for QMS five day lead auditor course

This training class is the “blended learning supplement” for the five day lead auditor course. The lessons in this course cover all of the knowledge requirements for day one and day two of the CQI – IRCA approved course.

After this course is taken, scheduling will be made for the remainder of the course.

This workshop is designed to give your participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop your participants will learn the needed skills in planning and implementing a successful meeting.

The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on workshop and your participation will help make it a valuable

experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Planning and Preparing (I)

•   Identifying the Participants

•   Choosing the Time and Place

•   Creating the Agenda

Module Three: Planning and Preparing (II)

•   Gathering Materials

•   Sending Invitations

•   Making Logistical Arrangements

Module Four: Setting up the Meeting Space

•   The Basic Essentials

•   The Extra Touches

•   Choosing a Physical Arrangement

Module Five: Electronic Options

•   Overview of Choices Available

•   Things to Consider

•   Making a Final Decision

Module Six: Meeting Roles and Responsibilities

•   The Chairperson

•   The Minute Taker

•   The Attendees

•   Variations for Large and Small Meetings

Module Seven: Chairing a Meeting (I)

•   Getting Off on the Right Foot

•   The Role of the Agenda

•   Using a Parking Lot

Module Eight: Chairing a Meeting (II)

•   Keeping the Meeting on Track

•   Dealing with Overtime

•   Holding Participants Accountable

Module Nine: Dealing with Disruptions

•   Running in and Out

•   Cell Phone and PDA’s Ringing

•   Off on a Tangent

•   Personality Conflict

Module Ten: Taking Minutes

•   What are Minutes?

•   What do I Record?

•   A Take-Home Template

Module Eleven: Making the Most of Your Meeting

•   The 50 Minute Meeting

•   Using Games

•   Giving Prizes

•   Stuffed Magic

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Every organization is responsible for maintaining records. The ability to create, organize and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

With our Archiving and Records Management workshop your participants will know how to classify records, define and maintain different systems, and develop a keen understanding of the importance of records management.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Understanding Records

•   What is Records Management?

•   Defining Records

•   Archives vs. Records

•   Life Cycle

•   Case Study

•   Module Two: Review Questions

Module Three: Management of Records

•   What Is and Is Not a Record?

•   Record Programs

•   Management of Systems

•   Developing Standards

•   Case Study

•   Module Three: Review Questions

Module Four: Context (I)

•   Techniques for Analyzing Records

•   Collecting Information

•   Organizational Needs

•   Legal Demands

•   Case Study

•   Module Four: Review Questions

Module Five: Context (II)

•   Routine Process

•   Creative Process

•   System Analysis

•   Records Survey

•   Case Study

•   Module Five: Review Questions

Module Six: Classification

•   Functionality

•   Prioritize

•   Assess and Review

•   Develop a Tool

•   Case Study

•   Module Six: Review Questions

Module Seven: Paper-Based Systems

•   Arranging and Grouping

•   Building Files

•   Elementary & Intermediate

•   Metadata

•   Case Study

•   Module Seven: Review Questions

Module Eight: Electronic Records

•   Classifying

•   Folders and Directories

•   Groupings

•   Metadata

•   Case Study

•   Module Eight: Review Questions

Module Nine: Hybrid Systems

•   Routine Processes

•   Creative Processes

•   Design

•   Limitations

•   Case Study

•   Module Nine: Review Questions

Module Ten: Appraisals & Systems

•   Taxonomy of Values

•   Macro Appraisal

•   Strategy & Criteria

•   Document & Review Decisions

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Record Maintenance

•   Paper

•   Electronic

•   Create Archives

•   Conversion

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate

effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Getting Organized, Part One

•   Dealing with E-Mail

•   Managing Electronic Files

•   Keeping Track of the Paper Trail

•   Making the Most of Voice Mail

Module Three: Getting Organized, Part Two

•   Keeping Your Workspace Organized

•   Using a To-Do Book

•   The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Four: Managing Time

•   Managing Your Time

•   Keeping Others on Track

•   Maintaining Schedules

Module Five: Getting It All Done On Time

•   Prioritizing

•   The Secret to Staying on Track

•   Goal Setting

Module Six: Special Tasks

•   Planning Small Meetings

•   Planning Large Meetings

•   Organizing Travel

Module Seven: Verbal Communication Skills

•   Listening and Hearing: They Aren’t the Same Thing

•   Asking Questions

•   Communicating with Power

Module Eight: Non-Verbal Communication Skills

•   Body Language

•   The Signals You Send to Others

•   It’s Not What You Say, it’s How You Say It

Module Nine: Empowering Yourself

•   Being Assertive

•   Resolving Conflict

•   Building Consensus

•   Making Decisions

Module Ten: The Team of Two

•   Working with Your Manager

•   Influencing Skills

•   What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

•   Ergonomics

•   Stress Management

•   Dealing with a Heavy Workload

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

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This course in Thai covers all of the elements of ISO9001:2015 and their application to a management system.

This course covers all the clauses in ISO9001:2015 that deal with Risk and their impact on the organization.

The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.

With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.

Course Outline:

Module One: Getting Started

•   Housekeeping Items

•   Pre-Assignment Review

•   Workshop Objectives

•   The Parking Lot

•   Action Plan

Module Two: What are Soft Skills?

•   Definition of Soft Skills

•   Empathy and the Emotional Intelligence Quotient

•   Professionalism

•   Learned vs. Inborn Traits

•   Case Study

•   Module Two: Review Questions

Module Three: Soft Skill 1: Communication

•   Ways We Communicate

•   Improving Non-Verbal Communication

•   Listening

•   Openness and Honesty

•   Case Study

•   Module Three: Review Questions

Module Four: Soft Skill 2: Teamwork

•   Identifying Capabilities

•   Get Into Your Role

•   Learn the Whole Process

•   The Power of Flow

•   Case Study

•   Module Four: Review Questions

Module Five: Soft Skill 3: Problem Solving

•   Define the Problem

•   Generate Alternative Solutions

•   Evaluate the Plans

•   Implementation and Re-evaluation

•   Case Study

•   Module Five: Review Questions

Module Six: Soft Skill 4: Time Management

•   The Art of Scheduling

•   Prioritizing

•   Managing Distractions

•   The Multitasking Myth

•   Case Study

•   Module Six: Review Questions

Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic

•   What Are You Working For?

•   Caring for Others vs. Self

•   Building Trust

•   Work Is Its Own Reward

•   Case Study

•   Module Seven: Review Questions

Module Eight: Soft Skill 7: Adaptability/Flexibility

•   Getting over the Good Old Days Syndrome

•   Changing to Manage Process

•   Changing to Manage People

•   Showing You’re Worth Your Weight in Adaptability

•   Case Study

•   Module Eight: Review Questions

Module Nine: Soft Skill 8: Self–confidence

•   Confident Traits

•   Self-Questionnaire

•   Sure-fire Confidence Building Tactics

•   Build Up Others

•   Case Study

•   Module Nine: Review Questions

Module Ten: Soft Skill 9: Ability to Learn From Criticism

•   Wow, You Mean I’m Not Perfect?

•   Listen With An Open Mind

•   Analyze and Learn

•   Clear the Air and Don’t Hold Any Grudges

•   Case Study

•   Module Ten: Review Questions

Module Eleven: Soft Skill 10: Networking

•   Redefining Need

•   Identifying Others” Interests

•   Reaching Out

•   When to Back Off

•   Case Study

•   Module Eleven: Review Questions

Module Twelve: Wrapping Up

•   Words From The Wise

•   Review Of The Parking Lot

•   Lessons Learned

•   Recommended Reading

•   Completion Of Action Plans And Evaluations