The Problem Solving Memory Jogger

About this product

This is the short description of The Problem Solving Memory Jogger.



Problem solving, as it’s covered in this book, is the systematic investigation of a process to identify the root cause of the gap, and taking corrective action to eliminate the gap and keep it from occurring in the future.

  • Understand work as a process
  • Identify important problems to work on
  • Develop team skills
  • Find the root cause
  • Generate innovative solutions

Use these 7 step processes to solve organizational problems. Contains examples in health care and information technology. Includes new material on Failure Mode & Effects Analysis (FMEA), Scatter Diagram, A3 Charts, as well as a tool for verifying root causes. Teams have often learned about the tools apart from the context of a problem-solving situation. The 7-Step Model presented in this book provides this context. Provides teams with a step-by-step approach to problem solving, includes sub-steps with recommended tools for doing each of the 7 steps, and illustrates a case example that is introduced throughout each step and tool application.


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