You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching and Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Course Outline:

Module One: Getting Started

•   Icebreaker

•   Housekeeping Items

•   The Parking Lot

•   Workshop Objectives

Module Two: Defining Coaching and Mentoring

•   What is Coaching?

•   What is Mentoring?

•   Introducing the GROW Model

Module Three: Setting Goals

•   Goals in the context of GROW

•   Identifying Appropriate Goal Areas

•   Setting SMART Goals

Module Four: Understanding the Reality

•   Getting a Picture of Where You Are

•   Identifying Obstacles

•   Exploring the Past

Module Five: Developing Options

•   Identifying Paths

•   Choosing Your Final Approach

•   Structuring a PlanModule Six: Wrapping it All Up

•   Creating the Final Plan

•   Identifying the First Step

•   Getting Motivated

Module Seven: The Importance of Trust

•   What is Trust?

•   Trust and Coaching

•   Building Trust

Module Eight: Providing Feedback

•   The Feedback Sandwich

•   Providing Constructive Criticism

•   Encouraging Growth and Development

Module Nine: Overcoming Roadblocks

•   Common Obstacles

•   Re-Evaluating Goals

•   Focusing on Progress

Module Ten: Reaching the End

•   How to Know When You’ve Achieved Success

•   Transitioning the Coachee

•   Wrapping it All Up

Module Eleven: How Mentoring Differs from Coaching

•   The Basic Differences

•   Blending the Two Models

•   Adapting the GROW Model for Mentoring

•   Focusing on the Relationship

Module Twelve: Wrapping Up

•   Words from the Wise

•   Review of Parking Lot

•   Lessons Learned

•   Completion of Action Plans and Evaluations